Terms of Use

Terms and Conditions for Use of the at.click Platform

These Terms govern the use of the website, online store creation, management services, and related tools provided by at.click in the State of Kuwait.

Operator Information

Version: 1.0
Last Updated: 11 September 2026

Contents

1. Introduction and Acceptance
2. Definitions
3. Nature of the Platform and Legal Relationships
4. Eligibility, Registration, and Accounts
5. Licences and Commercial Disclosures
6. Subscriber Obligations
7. End-Customer Rights
8. Prohibited Uses and Content
9. Orders and Electronic Contracts
10. Payments and Settlement
11. Plans, Fees, Renewal, and Refunds
12. Data and Privacy
13. Account Security and Incident Reporting
14. Intellectual Property
15. Third-Party Services and Domains
16. Service Availability and Support
17. Suspension, Termination, and Store Closure
18. Liability and Indemnity
19. Electronic Notices and Amendments
20. Governing Law and Complaints
21. Final Provisions

Article 1 – Introduction and Acceptance

The at.click platform is legally operated by At Dot Click Company for Data Processing and Website Hosting on the Network, a company registered in the State of Kuwait under Commercial Registration Number 553329, referred to in these Terms as “at.click” or the “Platform.”

These Terms govern the use of the website, dashboard, services, tools, and integrations provided by the Platform. Selecting the acceptance box, creating an account, activating a store, or continuing to use the services after these Terms have been made available constitutes express acceptance of these Terms, the Privacy Policy, and any policies incorporated into them by reference.

If a user accepts these Terms on behalf of a company, establishment, or other entity, the user represents that they have the legal authority to bind that entity. A person who does not agree to these Terms must not create an account or use the services.

Article 2 – Definitions

1. Platform: The at.click electronic service for creating and managing websites, online stores, digital interfaces, and related tools.
2. Subscriber or Merchant: Any natural or legal person who creates an account or subscribes to a plan to manage their business through the Platform.
3. Store: The website or digital interface created by a Subscriber, including a subdomain in the form at.click/store-name and any custom domain included in the relevant plan.
4. End Customer: Any person who browses a Subscriber’s Store or requests goods, services, appointments, digital content, or customised products from the Subscriber.
5. Content: Text, images, files, trademarks, prices, data, and other material uploaded or published by the Subscriber through the Store.
6. Third-Party Provider: Any independent entity that provides services connected to the Platform, including payment, messaging, hosting, domain, analytics, or delivery services.
7. Plan: The selected service level, including its features, usage limits, fees, and subscription period.

Article 3 – Nature of the Platform and Legal Relationships

at.click is a technology service provider. It is not an online marketplace and is not the seller of any Store’s goods or services.

1. The Platform provides technical tools for creating and managing stores, websites, products, orders, customers, appointments, files, reports, and other features included in the relevant Plan.
2. The Subscriber remains the seller, service provider, lessor, or organiser, as applicable to the Subscriber’s business. The Subscriber is the contracting party with the End Customer and is responsible for the goods or services, prices, delivery, warranties, returns, invoices, licences, and customer service.
3. at.click does not become a party to a sale or service contract between a Subscriber and an End Customer merely because it provides the technical interface or an integration with a payment provider or another service.
4. The Platform does not represent the Subscriber or the End Customer and does not guarantee either party’s identity, product quality, or the legality of a business except to the extent of any verification expressly stated by at.click.
5. If at.click later offers a service involving the collection of funds, commercial intermediation, delivery, or another additional obligation, that service will be governed by a separate agreement or addendum defining its role, fees, and responsibilities.

Article 4 – Eligibility, Registration, and Accounts

1. A Subscriber must have full legal capacity. The owner of a sole proprietorship must be at least twenty-one years old, or the Subscriber must be a valid and licensed legal entity or its duly authorised representative, in accordance with the laws and decisions in force in the State of Kuwait.
2. The Subscriber must provide accurate, current, and complete information. The Platform may request documents establishing identity, authority, commercial registration, licensing, bank account details, and address.
3. Account and Store information must be updated promptly whenever it changes. Providing misleading information or impersonating another person constitutes a material breach that may result in account suspension.
4. The primary account holder is responsible for employee and sub-user permissions and for all actions performed through those accounts.
5. An account may not be sold, leased, or transferred to another party without the prior written approval of at.click and completion of the required verification procedures.

Article 5 – Licences and Commercial Disclosures

1. Before publishing or selling, the Subscriber must obtain all commercial registrations, licences, approvals, and permits required for its business, products, services, advertising, and promotions, and must keep them valid throughout its use of the Platform.
2. The Subscriber must clearly display in its Store and electronic documents its legal or trade name, commercial registration and licence numbers, address, telephone number, email address or another official contact method, and any other information required by law.
3. Activities presented in the Store must correspond to the Subscriber’s licensed activities. The availability of a module or feature in at.click does not constitute legal authorisation to conduct that activity.
4. Regulated goods and services, including health, pharmaceutical, financial, educational, real-estate, food, transportation, and professional activities, require the relevant authority’s approval whenever required by law.
5. at.click may request proof of licensing, hide a product, disable a feature, or suspend a Store if verification cannot be completed, a licence has expired, or an order is received from a competent authority.

Article 6 – Subscriber Obligations

The Subscriber must, in particular:

1. Display accurate and clear descriptions, prices, specifications, and delivery times in Arabic at a minimum, with the option to add other languages.
2. Display the final price in Kuwaiti dinars and disclose all delivery, preparation, and other additional charges before an order is completed.
3. Refrain from publishing false or misleading advertisements and from fabricating discounts, ratings, orders, or claims.
4. Obtain any licences required by the Ministry of Commerce and Industry for discounts, special offers, or promotional campaigns and correctly display prices before and during an offer.
5. Publish terms of sale and policies covering privacy, delivery, cancellation, returns, exchanges, warranties, and complaints in compliance with applicable law.
6. Issue an invoice in Arabic at a minimum for every transaction. The invoice must include the provider’s name, address, telephone number, invoice date, the type and nature of the goods or services, essential characteristics, country of origin where applicable, unit of sale, quantity, price in Kuwaiti dinars, delivery date, condition if the goods are used, serial number and warranty details where applicable, and any other information required by law.
7. Fulfil orders, appointments, and services according to the announced times and conditions and notify the End Customer of any material change.
8. Protect customer data, refrain from collecting, using, or exporting data beyond the legitimate needs of the business, and use it for marketing only with valid consent and a clear opt-out method.
9. Retain necessary records of orders, invoices, consents, complaints, and returns for the periods required by law.
10. Cooperate with at.click and the competent authorities in handling complaints, fraud, recalls, or security risks.

Article 7 – End-Customer Rights

1. No policy issued by a Subscriber may reduce or exclude the mandatory rights granted to consumers in the State of Kuwait.
2. Subject to legal exceptions and the nature of the goods, a consumer may exchange or return goods and recover their value within fourteen days after receipt if the goods remain in their original condition and have not been used.
3. A return based solely on a change of mind does not apply to rapidly perishable goods or goods that cannot be returned because of their nature under applicable law and custom. Custom-made goods, software, digital content, and similar items may also be subject to legally permitted exceptions. These exceptions do not affect the consumer’s rights where an item is defective or does not conform to its stated specifications.
4. If goods are defective, do not conform to their specifications, or are unsuitable for the agreed purpose, the Subscriber must provide repair, replacement, or a refund without additional cost, as required by law and the consumer’s applicable rights.
5. If a service is defective or incomplete, the provider must perform the service again, refund the consideration, or provide an appropriate remedy for the deficiency, depending on the nature of the service, the contract, and applicable law.
6. Refunds must be made through the original payment method or another method accepted by the consumer, subject to the payment provider’s technical processing periods.
7. These rights must be stated in the Store’s policies. General statements such as “sold goods cannot be returned or exchanged” must not be used in a manner that conflicts with the law.

Article 8 – Prohibited Uses and Content

The Platform must not be used for any activity that violates Kuwaiti law, third-party rights, public order, or morals. Prohibited use includes, without limitation:

1. Prohibited goods or services or restricted activities conducted without the necessary licences and approvals.
2. Narcotics, psychotropic substances, weapons, explosives, alcohol, tobacco or smoking products, or hazardous materials where their offering or sale is prohibited or regulated.
3. Medicines, medical devices, health advice, financial, credit, investment, insurance, exchange, or virtual-asset services without an express licence from the competent authority.
4. Gambling, betting, lotteries, mystery boxes, prize draws, competitions, or unlicensed promotions.
5. Pornographic or exploitative content or content that promotes violence, hatred, terrorism, discrimination, self-harm, or harm to others.
6. Counterfeit or stolen goods or material that infringes copyright, trademark, patent, or privacy rights.
7. Fraudulent or misleading documents, certificates, identities, ratings, bookings, or orders.
8. Malware, phishing, hacking, unauthorised data collection, or spam.
9. The unlawful sale, sharing, or reuse of personal data.
10. Any attempt to circumvent Plan limits, fees, security systems, or a payment gateway.

This list is illustrative and not exhaustive. The Platform may establish more detailed acceptable-use rules that are consistent with applicable law.

Article 9 – Orders and Electronic Contracts

1. Information entered by a Subscriber in a Store, the End Customer’s order confirmation, and related electronic records and messages form part of the electronic transaction in accordance with applicable law.
2. The Subscriber must explain when an order becomes accepted and binding and must publish its policy for amending or cancelling an order before fulfilment.
3. Displaying a product or service does not by itself guarantee availability. The Subscriber must promptly update stock and appointment availability and must not accept an order it cannot fulfil unless the End Customer agrees to an alternative or receives a refund.
4. An order resulting from an obvious and material technical error in price or description may be cancelled, provided the End Customer is informed promptly, receives a full refund, and the right is not used to evade obligations or mislead customers.
5. The system must record the order date, status, value, payment method, and material consents in a manner that allows the transaction to be evidenced and disputes to be handled.

Article 10 – Payments and Settlement

1. at.click may provide technical integrations with banks or electronic payment service providers that are registered or licensed in accordance with the instructions of the Central Bank of Kuwait.
2. The Subscriber opens its payment-provider account in its own name and remains subject to the provider’s terms, verification procedures, fees, refunds, and dispute processes.
3. End-Customer payments are settled directly to the Subscriber’s account according to its agreement with the payment provider. at.click does not receive those funds on behalf of Stores, hold Store funds, or provide wallet or money-transfer services under these Terms.
4. An electronically paid order is not considered successful until reliable confirmation is received from the payment provider. A transaction may temporarily appear as pending, failed, cancelled, refunded, or disputed.
5. The Subscriber is responsible for customer refunds, disputes, chargebacks, and fraudulent orders connected to its Store unless the loss results directly from a proven defect in at.click’s systems.
6. The Platform may suspend an integration or transaction because of a security concern or at the request of a provider or competent authority, with notice to the Subscriber where legally permitted.
7. If at.click later collects or settles funds on behalf of Stores, that service will begin only after all regulatory and contractual requirements have been completed and a separate payment addendum has been issued.

Article 11 – Plans, Fees, Renewal, and Refunds

1. Each Plan’s features, limits for products, orders, staff, storage, messages, and other services, and its fees in Kuwaiti dinars will be displayed before subscription confirmation.
2. No commission will be charged on Store sales unless it is clearly disclosed and expressly accepted by the Subscriber on the order page or in a separate addendum.
3. A subscription begins when payment succeeds or on the date stated in the purchase order. A free trial may be offered according to the terms displayed at activation.
4. Automatic renewal occurs only if the Subscriber enables or expressly accepts it. It may be cancelled through the dashboard before the renewal date, and access will continue until the end of the paid period.
5. The Platform will issue an Arabic or bilingual invoice stating the operator’s details, service, period, price, and applicable charges.
6. A refund for the first paid subscription may be requested within seven calendar days after activation, provided the Store has not been published and no third-party service, domain service, or customised work has been used.
7. Once the Subscriber has materially begun using the service, fees are not refundable merely because the Subscriber changes its mind. This does not affect the Subscriber’s right to repeat performance or a full or partial refund if the service is defective or incomplete under applicable law.
8. If at.click terminates a paid service through no fault of the Subscriber, at.click will refund the proportionate value of the unused period. Fees already paid to a third party are not refundable after the third party has performed the service unless its terms allow a refund or the law requires one.
9. Approved refunds will be processed to the original payment method within ten business days, subject to the processing periods of the relevant bank or payment provider.
10. Prices may be changed for future subscription periods only after notice is given to the Subscriber before renewal. A price change does not affect an existing paid period.

Article 12 – Data and Privacy

1. The at.click Privacy Policy governs the collection, use, retention, sharing, and protection of personal data and the rights of data subjects. It forms an integral part of these Terms.
2. The Subscriber is responsible for determining the purposes and lawful bases for processing its customers’ data. at.click acts as a technical service provider that processes that data on the Subscriber’s instructions, except for account, billing, security, and compliance data processed by the Platform for its own legitimate purposes.
3. The Subscriber retains its rights in its Content and business data and grants at.click a limited, non-exclusive licence to process, host, back up, and display them to the extent necessary to provide, secure, and improve the services.
4. at.click does not sell customers’ personal data and does not use one Store’s customer data to market directly to those customers on behalf of another Store.
5. Data may be processed by hosting, storage, messaging, or analytics providers outside Kuwait where necessary, subject to the applicable legal, contractual, and security safeguards and the disclosures in the Privacy Policy.
6. The Platform applies role-based access controls, audit logs, and reasonable security procedures. Providing support may require temporary and limited access to the Subscriber’s account, with the purpose and scope documented where reasonably practicable.
7. The Platform allows the Subscriber to export the data available under its Plan while the account is active and for thirty days after expiry, unless the account is suspended for legal or security reasons.
8. After the export period expires, operational data may be deleted or anonymised. Backups may be retained for a limited period not exceeding ninety days, together with records that must be retained because of law or a legitimate dispute.
9. Protection applied to digital files is not a complete digital-rights-management system and does not guarantee that copying can be prevented after an End Customer lawfully accesses a file.

Article 13 – Account Security and Incident Reporting

1. The Subscriber must protect access credentials, use strong passwords, enable available security measures, and not share access codes.
2. The Subscriber must immediately notify at.click at support@at.click if account compromise, loss of access credentials, or exposure of customer data is suspected.
3. The Platform may reset credentials, temporarily restrict an account, or request additional verification if a security risk exists.
4. The Platform’s security must not be tested, scanned, or circumvented without prior written authorisation.
5. Both parties must cooperate to contain an incident and make any legally required notifications without undue delay.

Article 14 – Intellectual Property

1. All rights in the at.click Platform, software, designs, trademarks, templates, documentation, and original components belong to the Platform operator or its licensors and do not transfer to the Subscriber through a subscription.
2. A subscription grants the Subscriber a limited, non-exclusive, and non-transferable right to use the services during the Plan period for the Subscriber’s lawful business purposes.
3. The Subscriber retains ownership of its trademarks, Content, and data and represents that it has the rights and licences required to publish them.
4. The Subscriber must not copy, reverse engineer, resell, or provide third-party access to the Platform or use its trademarks in a manner that suggests a partnership or endorsement that does not exist.
5. The Platform receives intellectual-property infringement notices at complaints@at.click. It may temporarily hide reported Content and request supporting evidence from the relevant parties.

Article 15 – Third-Party Services and Domains

1. Certain features may depend on independent payment, hosting, storage, email, messaging, mapping, analytics, delivery, or domain-registration providers.
2. Those services are subject to their providers’ terms, fees, policies, and availability. The Subscriber must review them before activation.
3. The Platform will identify when a fee is payable to a third party and is not responsible for that party’s breach except to the extent that responsibility arises from at.click’s selection or integration of the provider or is imposed by law.
4. A custom domain is not included in a Plan unless expressly stated. Domain registration, renewal, and transfer are subject to the registrar’s and competent authority’s rules. The Subscriber must keep registration information accurate and pay renewal fees when due.
5. at.click does not guarantee the continuing availability of a domain or Store name and may reject a name that infringes another party’s trademark, impersonates an entity, or violates the law.

Article 16 – Service Availability and Support

1. at.click will exercise reasonable professional care in providing, protecting, and maintaining the services according to the features of the relevant Plan.
2. The services may be temporarily unavailable because of maintenance, updates, emergencies, or circumstances beyond reasonable control. The Platform will seek to minimise downtime and give advance notice where reasonably practicable.
3. The Platform does not guarantee that the services will be entirely error-free or uninterrupted, but it will address material faults within a reasonable period according to their severity.
4. Support channels, service levels, and operating hours are provided according to the published Plan. Support does not include legal, tax, accounting, or business-management advice.
5. Features may be updated for security, technical, or legal reasons, provided that the material features of an active paid Plan are not substantially reduced without appropriate notice or a suitable remedy.

Article 17 – Suspension, Termination, and Store Closure

1. The Subscriber may cancel renewal or request account closure after settling outstanding fees and open orders and exporting its data.
2. The Platform may suspend an account or Content because of non-payment, breach of these Terms, licence expiry, a security risk, reasonable suspicion of fraud, a serious complaint, or an order from a competent authority.
3. The Subscriber will be given notice and a reasonable opportunity to remedy a breach where it can be remedied and does not present an urgent risk. Immediate suspension is permitted where legally or operationally necessary or required to protect customers.
4. An account may be terminated for a material or repeated breach, use of the Platform for a prohibited activity, submission of forged documents, or failure to remedy a breach within the specified period.
5. Closure does not extinguish earlier obligations, customer rights, fees, or existing disputes. The Platform may retain legally required records and cooperate with competent authorities.
6. If a suspension or termination was caused by an error on the Platform’s part, the Platform will restore the service or refund the proportionate value of the affected period, as applicable, without prejudice to any legal rights.

Article 18 – Liability and Indemnity

1. The Subscriber is solely responsible for its business, Content, products, services, employees, customer dealings, licences, taxes, charges, and warranties.
2. at.click is not responsible for a dispute between a Subscriber and an End Customer or a third party that was not caused by the Platform, or for the Subscriber’s promises, statements, or actions.
3. at.click is responsible for proven direct loss arising from its material breach of these Terms or failure to perform an obligation imposed on it, to the extent provided by law.
4. To the maximum extent permitted by law, neither party is liable for indirect loss or loss of profits or opportunities that was not a natural and foreseeable result of the breach.
5. Except in cases of fraud, gross negligence, breach of confidentiality, data or intellectual-property rights, or where liability cannot legally be limited, the Platform’s total liability will not exceed the subscription fees paid by the Subscriber during the twelve months preceding the event giving rise to the claim.
6. The Subscriber will indemnify at.click against claims and reasonable costs arising from unlawful products, services, or Content provided by the Subscriber or the Subscriber’s infringement of third-party rights, to the extent the Subscriber is responsible and after being allowed to participate in the defence or settlement.
7. Nothing in these Terms excludes a provider’s legal obligation or limits a mandatory right granted to a consumer or Subscriber under Kuwaiti law.

Article 19 – Electronic Notices and Amendments

1. Account and service notices may be sent through the dashboard or to the registered email address or telephone number and will have the legal effect of electronic communications under applicable law.
2. Consent to marketing messages is separate from communications necessary to operate an account. A user may opt out of marketing through the method stated in the relevant message.
3. These Terms may be amended for legal, security, or operational reasons. The Subscriber will receive reasonable advance notice of any material amendment and its effective date.
4. Financial amendments will not apply to an existing paid subscription period unless accepted by the Subscriber or applied upon renewal.
5. If a Subscriber objects to a material amendment that reduces its rights, the Subscriber may cancel renewal and stop using the services before the effective date without affecting any mandatory rights.
6. The Platform retains a record of each version of these Terms and the time of acceptance. The current version will be made available through the website.

Article 20 – Governing Law and Complaints

1. These Terms are governed by and interpreted in accordance with the laws of the State of Kuwait, including mandatory rules relating to consumer protection, electronic transactions, privacy, electronic payments, cybercrime, commerce, and licensing.
2. A Subscriber may submit a complaint to complaints@at.click or through the Platform’s approved complaints form. The complaint must include the account details, a description of the matter, and supporting documents.
3. The Platform aims to provide an initial response within two business days and resolve the complaint within fifteen business days, depending on its nature.
4. The Platform’s complaints procedure does not prevent any person from submitting a complaint to the Ministry of Commerce and Industry, the Central Bank of Kuwait in relation to a payment provider, or the Communication and Information Technology Regulatory Authority, as applicable.
5. The courts of the State of Kuwait have jurisdiction over any dispute that is not settled amicably unless the parties enter into a separate and valid agreement for another dispute-resolution method permitted by law.

Article 21 – Final Provisions

1. These Terms, the Privacy Policy, the Plan description, the purchase order, and any accepted addendum constitute the entire agreement between at.click and the Subscriber concerning the services.
2. In the event of a conflict, specific terms in a purchase order or addendum prevail over these general Terms to the extent of their subject matter, subject to mandatory legal rules.
3. If a provision is found invalid or unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will continue in effect.
4. A failure to exercise a right immediately does not constitute a waiver. A waiver is valid only if made in writing by the party entitled to the right.
5. The Subscriber may not assign these Terms without prior written consent. The Platform may assign them as part of a lawful transfer of the business after notifying the Subscriber and without reducing the Subscriber’s rights.
6. These Terms are issued in Arabic and may be provided in English. If the two versions differ, the Arabic version prevails unless the law requires otherwise.
7. This version takes effect on the date it is published on at.click.